A queue the team can share
X direct messages no longer live in one person's account. Agents see the thread, assign it, and leave notes the customer does not see.
Updated October 18, 2026
X
X for the team, not one account
Direct messages on X, formerly Twitter, join the same queue as your other channels. The team replies from Klientr, and the customer stays one contact.
X is on Team, Business, and Studio. Starter includes website chat, Telegram, and email.
On this page
One X account the team can share
The same history as the website
Someone who chatted on the site and later writes on X can be one contact. Merge the duplicate when you recognize them.
The next step stays on the chat
Book the appointment, create the task, or send a PayPal or Stripe charge from the X conversation.
How it works
How X joins the inbox
Move to Team or above
X connects on Team, Business, and Studio. Starter stays on website chat, Telegram, and email.
Connect the account
Connect X for the project. Inbound direct messages open a conversation in the inbox.
Reply from the workspace
The agent writes in Klientr. The reply is delivered as a direct message on X, next to the rest of that customer's channels.
In the workspace
What stays on the X thread
- Shared replies and private notes
- The same contact as your other channels
- Tasks, bookings, and payments on the thread
- An exact FAQ answer sent back on X
FAQ
Common questions
Team, Business, and Studio. Starter includes website chat, Telegram, and email.
Yes. The conversation is in the shared inbox. Teammates reply, assign, or transfer it, and the customer receives the reply on X.
Direct messages land in the inbox. Public mentions of the brand stay in their own queue, and the reply is posted back on X.
More pages
The same workspace, from a different question.
Give every customer one place to land
Create a free workspace, connect a channel, and keep the reply, the booking, and the follow-up together.
No credit card · Your workspace, your data · Invite the team later