Reply everywhere
Website, messengers, and email land in one inbox. Agents answer live, snooze a thread, search the words in a message, and keep the history on the contact.
Live
Seven channels. One inbox.
Every customer,
one workspace
AI first
Klientr is where your team replies, books, and follows through. Website chat, Telegram, WhatsApp, Messenger, Instagram, X direct messages, and email share one live inbox — on the same contact. Public mentions on X open in their own queue.
No credit card · A project and two teammates on Starter
One inbox
Seven channels in a single thread list
On the customer
Tasks, bookings, and PayPal or Stripe stay attached
Your team
Projects, roles, and a private team chat
Booking Thursday, 3:00 pm
7
Channels in one inbox
Live
Replies as they happen
CRM
Contacts, tasks, and history
Pay
Bookings, PayPal, and Stripe
The product
The whole customer loop
A chat tool stops at the reply. Klientr keeps the person, the work, and the team in the same place.
Know the person
Name, channels, custom fields, and hashtags sit next to the chat. Merge a duplicate when the same person writes from another channel, and every edit stays on an audit trail.
Do the next thing
Turn a promise into a task, book a service, or send a PayPal or Stripe charge without leaving the conversation.
Run the team
Split brands into projects, set who can view or manage, and keep teammate chat separate from customers. Inbox reports cover response time, missed replies, and CSAT.
Everything in Klientr
One workspace, from first message to follow-up
The inbox is the front door. Behind it is the CRM, the calendar, the help center, and the tools your team uses to keep up.
Shared inbox
Every channel your customers already use, in one live queue.
- Website widget, Telegram, WhatsApp, Messenger, Instagram, X direct messages, and email
- Open, mine, unassigned, waiting, overdue, missed, snoozed, and closed
- Live replies, typing, files, and private notes
- Transfer, departments, routing rules, and SLA
- Search the words inside a message, not only the contact's name
Customer profiles
One person, however they write to you.
- Identities for each channel on the same contact
- Custom fields, hashtags, and visit history
- An audit trail of who changed what
- Merge two contacts when the same person appears twice
Message form
A public page where a visitor writes, and an email conversation opens.
- Email, subject, and a message on one form
- A contact and an open thread in the inbox
- Background, text, and button colors you choose
Social mentions
Someone mentions your brand on Facebook, X, Threads, or Instagram. An agent answers in Klientr, and the reply is posted on the network. X direct messages open in the contact inbox.
- Connect the brand account for Facebook, X, Threads, or Instagram
- Agents are notified as soon as the mention arrives
- The reply written in Klientr is posted on the original post or comment
- Mentions stay in their own queue, apart from customer conversations
Tasks
Follow-ups that stay on the customer.
- A kanban board for the whole team
- Create a to-do from the thread or the contact
- Assign it, set a due date, and mark it done
Bookings
Customers book a service on your page.
- A public form for the service, a specialist, or an open time
- Only the hours you open, including a provider's week
- Name and email become the contact on the calendar
Booking deposits
The slot is confirmed when the customer pays.
- Held for 20 minutes while they pay
- PayPal or Stripe for the service price
- An unpaid hold frees the time
Google Calendar
Busy times stay off the booking page, and new visits go back.
- Connect a calendar for each provider
- Busy events are not offered
- A booked visit is written back
Ask them back
After a kept visit, one message offers the next time.
- Choose how many days to wait
- The open conversation, or email
- Skipped when a visit is already coming
A review after the visit
One message asks for a Google review when the visit went well.
- Paste the Google review link once
- Sent after the visit is completed
- A CSAT score below 4 skips the ask
Prepaid visit packs
Sell a set of visits once. Each booking spends one.
- A pack price and a visit count
- The balance stays on the contact
- At zero, the thread offers another pack
Payments
Get paid inside the thread that created the sale.
PayPal
Stripe
- Send a PayPal or Stripe checkout link from the conversation
- Pending, paid, canceled, or failed — still on that customer
- The receipt stays next to the messages
Bot, macros, and Copilot
Answer the repeat questions. Spend people on the rest.
- An FAQ bot on the widget, with handoff to a person
- Slash macros that reply, assign, tag, or open a task
- Copilot drafts, summarizes, and translates from the thread
- Inbound rules that set priority, add a tag, hand off, or apply a macro
- The assistant learns a reusable answer from a teammate reply
Help center and feedback
Publish answers, and hear what customers want next.
- Articles on a public help center
- A board for ideas, questions, problems, and testimonials
- Moderate, vote, and comment before it goes public
Team workspace
The right people see the right projects.
- A project for each brand, shop, or queue
- Roles that set view or manage on each area
- Team chat that never mixes with customer threads
- Live visitors on your site, right now
API, MCP, and webhooks
Your workspace, from the tools you already run.
- A REST API with tokens for your account
- MCP so ChatGPT, Claude, and Cursor can work in the workspace
- Webhooks for conversations, messages, contacts, bookings, and payments
- In-app alerts when something needs you
Appointment reminders
Customers hear from you before the visit, and can move it themselves.
- A reminder before the visit, by email, Telegram, or WhatsApp
- A link so the customer picks a new time
- A no-show note if the visit is still scheduled
Campaigns
Nudge a page, or write to contacts who share a hashtag.
- Website bubbles on the pages you choose
- Email, Telegram, or WhatsApp to a tagged group
- WhatsApp sends an approved template
Next reply and resolution
Deadlines that pause while you wait on the customer.
- A next-reply clock after each customer message
- A resolution clock from the first message until close
- Closed hours do not count when business hours are on
Bot outcomes
See what the bot finished, and the questions it could not.
- FAQ answers, AI answers, and handoffs
- The questions the bot could not answer
- Bookings the bot proposed
- Answers the assistant learned from the team
Help in each language
The same article, written for the visitor's language.
- English, Spanish, Portuguese, French, German, and Turkish
- The same address is the translation
- Visitors see their language, then English
Also included
The details teams notice on day one
- Branded website widget
- Lead form
- Proactive chat
- Business hours
- Offline greeting
- CSAT after close
- Conversation priority
- Assign who's online
- File attachments
- Web push
- Installable app
- Page-based routing
- Workspace dashboard
- Inbox reports
- Message search
- Snooze and follow-up
- Merge contacts
- Inbound automations
- Social mentions
- Appointment reminders
- Campaigns
- Next-reply and resolution SLAs
- Bot outcome reports
- Help articles per language
Open a workspace in a few minutes
Create a free Klientr account, add a project, and point a channel at your inbox.
How it works
From signup to the first reply
Three steps. Then the inbox is yours.
Create your workspace
Sign up as the owner, name the workspace, and add a project for a brand, shop, or support queue.
Sign up freeConnect how customers write
Drop in the website widget or connect Telegram, email, and — on Team — WhatsApp, Messenger, Instagram, and X direct messages. On Team, also connect the Facebook, X, Threads, and Instagram accounts you want watched for public mentions.
Reply, book, follow up
Answer live, take a PayPal or Stripe payment or the booking, and assign the next task to the person who owns that customer.
Get started now
Who it's for
Built for teams who live in conversation
Same workspace. The work you put on the thread is what changes.
Support teams
One queue across every channel. Route by department, catch SLA misses, send CSAT, and answer the repeats with a bot or a macro. Public brand mentions get their own queue, and the reply is posted back on the network.
Service businesses
Share a booking page. The customer picks the service, a specialist or an open time, and leaves their contact. The visit lands on the calendar, with a reminder and a link to pick a new time.
Shops and studios
Take a PayPal or Stripe payment in the thread, assign the fulfillment task, and keep a project per brand when you outgrow a single inbox.
Pricing
Start free. Add seats when the team grows.
Starter is the workspace. Paid plans add seats, channels, routing, and integrations.
Starter
For a founder and a first inbox
Free
- 1 project and up to 2 teammates
- Website chat, Telegram, and email
- Inbox, contacts, tasks, and bookings
- Help center, FAQ bot, and 50 Copilot actions a month
Most popular
Team
For a team that has outgrown one queue
$39
$32
/mo
- Everything in Starter
- 3 projects and up to 8 teammates
- WhatsApp, Messenger, Instagram, X direct messages, and brand mentions
- Routing, automations, SLA, API, webhooks, and MCP
- 400 Copilot actions a month
Upgrade from billing whenever you need to
Business
For several brands
$99
$79
/mo
- Everything in Team
- Unlimited projects and 25 teammates
- Widget and help center without the Klientr mark
- 2,000 Copilot actions a month
- Extra seats are $8 each
Studio
A custom plan for a larger team
From $249
- Everything in Business
- Copilot volume set in the agreement
- Dedicated support
- Guided channel setup
FAQ
Questions before you open a workspace?
Yes. Create a workspace with no credit card. Starter includes one project, two teammates, website chat, Telegram, and email — plus the inbox, contacts, tasks, bookings, payments, help center, FAQ bot, and 50 Copilot actions a month.
Website chat, Telegram, WhatsApp, Facebook Messenger, Instagram, X direct messages, and email all land in the same inbox, on the same contact. Starter includes website chat, Telegram, and email. Team and above add WhatsApp, Messenger, Instagram, and X. Public mentions on X stay in their own queue.
Yes, on Team, Business, and Studio. Connect the brand’s Facebook, X, Threads, or Instagram account. Mentions open on their own page. An agent is notified, writes the reply in Klientr, and the answer is posted back on that network. X direct messages are not mentions: they open in the contact inbox.
Yes. Customers book on your page — a service, a specialist or an open time, and their contact. The team can also book from the conversation. Send a PayPal or Stripe charge in the thread and keep paid, pending, canceled, or failed on that customer.
The FAQ bot answers an exact match, then the assistant answers from the help center. If it still cannot, a teammate replies, and that reply is saved as a reusable answer for the next visitor. Private details are left out. Macros are slash shortcuts that reply, assign, tag, or open a task. On Team and above, inbound rules set priority, add a tag, hand the thread off, or apply a macro when a customer writes. Copilot drafts, summarizes, or translates from the conversation you already have open.
Owners invite teammates, pick a role, and choose which projects they can open. Permissions are view or manage for inbox, contacts, tasks, bookings, and the rest. Team chat stays separate from customer conversations.
Yes, on Team and above. Use the REST API, an MCP key so ChatGPT, Claude, or Cursor can work in your workspace, and outbound webhooks when a conversation, message, contact, booking, or payment changes.
Give every customer one place to land
Create a free workspace, connect a channel, and keep the reply, the booking, and the follow-up together.
No credit card · Your workspace, your data · Invite the team later