Chat on your site, replies in the inbox

The widget sits on your pages. A visitor writes, and the thread opens in Klientr with the rest of that customer's channels.

Website chat is included on Starter, with one project and two teammates. No credit card.

Should website chat live in the same inbox as your other channels? How does the assistant learn from your team's answers?

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On this page

A widget that belongs to the inbox

A widget you can brand

Set the color, the hello phrase, and quick questions. Add a lead form and a proactive chat when you want the widget to speak first.

The same queue as every other channel

A website thread is not a separate tool. It sits beside Telegram, email, and — on Team — WhatsApp, Messenger, and Instagram.

Answers for the questions you hear twice

The FAQ bot can reply to an exact match on the widget and hand the thread to a person. Agents still see the visitor's message.

How it works

Live on the site in three steps

Create a project

Paste the snippet

Add the install snippet to your site. Visitors chat without creating a Klientr account.

Reply while they are on the page

See who is on the site, answer live, and keep the transcript on the contact.

In the workspace

What the widget includes

Branded widget, lead form, and proactive chat
Business hours and an offline greeting
Live visitors on the site
Files, private notes, and CSAT after close

FAQ

Common questions

The visitor uses the widget on your site. The message opens a conversation in the project inbox, and an agent replies from there. The visitor sees the reply in the widget.

Yes. The FAQ bot answers an exact match and can hand the thread to a person. You can limit it to after hours and ask for an email before the handoff.

Yes. Starter includes website chat, Telegram, and email, plus one project and two teammates.

The same workspace, from a different question.

Shared inbox Message form Telegram inbox WhatsApp inbox X inbox Appointment booking Booking deposits Google Calendar Rebook after a visit Review after a visit Visit packs Social mentions X mentions Outbound webhooks REST API MCP server

Give every customer one place to land

Create a free workspace, connect a channel, and keep the reply, the booking, and the follow-up together.