One thread list
Open, mine, unassigned, waiting, overdue, missed, snoozed, and closed. Search the words inside a message, not only the contact's name.
Updated October 18, 2026
Shared inbox
Every channel, one queue
Website chat, Telegram, WhatsApp, Messenger, Instagram, and email land in one list. Your team replies from Klientr, and the history stays on the same contact.
Starter includes website chat, Telegram, and email. Team and above add WhatsApp, Messenger, and Instagram.
On this page
One queue for the whole team
The same person
A customer who writes from the site and later from Telegram stays one contact. Merge a duplicate when the same person appears twice.
The work stays attached
Tasks, bookings, and a PayPal or Stripe charge sit on the conversation, so the follow-up does not leave the thread.
How it works
From the first channel to the first reply
Create the workspace
Sign up as the owner, name the workspace, and add a project for a brand, shop, or support queue.
Connect the channels
Add the website widget, or connect Telegram and email. On Team, add WhatsApp, Messenger, and Instagram.
Reply from the queue
Answer live, leave a private note, transfer the thread, or snooze it until you can follow up.
In the workspace
What the inbox already does
- Live replies, typing, files, and private notes
- Transfer, departments, routing rules, and SLA
- Business hours, an offline greeting, and CSAT after close
- Assign the thread to someone who is online
FAQ
Common questions
A shared inbox is one queue for the whole team. Customer messages from each connected channel appear together, and anyone with access can reply, assign, or follow up.
Website chat, Telegram, WhatsApp, Messenger, Instagram, and email. Starter includes website chat, Telegram, and email. Team and above add WhatsApp, Messenger, and Instagram.
No. Each channel identity sits on the same contact. When the same person shows up twice, you can merge the two contacts and keep one history.
More pages
The same workspace, from a different question.
Give every customer one place to land
Create a free workspace, connect a channel, and keep the reply, the booking, and the follow-up together.
No credit card · Your workspace, your data · Invite the team later