A queue the team can share
WhatsApp no longer lives in a single app on one phone. Agents see the thread, assign it, and leave notes the customer does not see.
Updated October 18, 2026
WhatsApp
WhatsApp for the team, not one phone
WhatsApp messages join the same queue as your other channels. The team replies from Klientr, and the customer stays one contact.
WhatsApp is on Team, Business, and Studio. Starter includes website chat, Telegram, and email.
On this page
One WhatsApp the team can share
The same history as the website
Someone who chatted on the site and later writes on WhatsApp can be one contact. Merge the duplicate when you recognize them.
The next step stays on the chat
Book the appointment, create the task, or send a PayPal or Stripe link from the WhatsApp conversation.
How it works
How WhatsApp joins the inbox
Move to Team or above
WhatsApp connects on Team, Business, and Studio. Starter stays on website chat, Telegram, and email.
Connect the number
Connect WhatsApp for the project. Inbound messages open a conversation in the inbox.
Reply from the workspace
The agent writes in Klientr. The reply is delivered on WhatsApp, next to the rest of that customer's channels.
In the workspace
What stays on the WhatsApp thread
- Shared replies, files, and private notes
- Assignment, transfer, and routing
- Tasks, bookings, and payments on the thread
- An exact FAQ answer sent back on WhatsApp
FAQ
Common questions
Team, Business, and Studio. Starter includes website chat, Telegram, and email.
Yes. The conversation is in the shared inbox. Teammates reply, assign, or transfer it, and the customer receives the reply on WhatsApp.
No. WhatsApp sits in the same queue as website chat, Telegram, Messenger, Instagram, and email, on the same contact.
More pages
The same workspace, from a different question.
Give every customer one place to land
Create a free workspace, connect a channel, and keep the reply, the booking, and the follow-up together.
No credit card · Your workspace, your data · Invite the team later