Updated October 9, 2026
How does a team share one WhatsApp number?
Connect the WhatsApp number to a shared inbox instead of leaving it on one phone. Teammates read and reply from the workspace. The customer still receives the answer on WhatsApp, in the same chat they started.
What goes wrong with one phone
A single handset means one person sees the message, and everyone else waits. Notes, assignments, and the rest of that customer's history are not next to the chat.
When that person is offline, the thread waits with them.
What the shared queue changes
The number stays the customer's WhatsApp chat. The difference is who can answer. Anyone with access to the project can reply, assign the conversation, or leave a note the customer does not see.
The reply is delivered on WhatsApp. The transcript remains in the workspace.
How this works in Klientr
WhatsApp connects on Team, Business, and Studio. Starter includes website chat, Telegram, and email, and does not include WhatsApp.
The WhatsApp conversation can carry a task, a booking, or a PayPal or Stripe charge, and it can sit on the same contact as a website chat once you merge a duplicate.