Hear about an X mention, then answer it

Someone mentions the brand on X, formerly Twitter. Klientr notifies the team, and the reply is posted on that post.

X mentions are on Team, Business, and Studio. They stay in their own queue, apart from direct messages.

On this page

A public mention the team can answer

A notification when it arrives

Teammates who can view the inbox get an in-app alert, and a push notification if they are subscribed. The mention stays open until someone replies or dismisses it.

The reply goes back on X

Write the answer in Klientr. It is posted on the original post or reply. Add up to four photos, one GIF, or one video. The text stays within 280 characters.

Leave the ones you will not answer

Dismiss a mention without posting. Open, replied, and dismissed stay filterable, so the queue shows what still needs a person.

How it works

From the mention to a posted reply

Connect the X account

On Team or above, connect the brand account for the project. New mentions of that account open in the queue.

Get the alert

The mention arrives with the author and a preview. Open it from the notification or from the mentions page.

Reply, or dismiss it

Write the reply in Klientr and it is posted on X. If it does not need an answer, dismiss it and leave the public post untouched.

In the workspace

What the X mentions queue does

Alerts when a new X mention arrives
Replies posted on the original post or reply
Photos, a GIF, or a video on the reply
Open, replied, and dismissed in one queue

FAQ

Common questions

No. Mentions stay in their own queue. Direct messages open in the shared inbox, on the customer contact.

Teammates who can view the inbox for that project. The alert arrives in the app, and as a push notification when they are subscribed.

Team, Business, and Studio. Connect one X account for the project. Starter does not include these networks.

The same workspace, from a different question.

Shared inbox Website chat Message form Telegram inbox WhatsApp inbox X inbox Appointment booking Booking deposits Google Calendar Rebook after a visit Review after a visit Visit packs Social mentions Outbound webhooks REST API MCP server

Give every customer one place to land

Create a free workspace, connect a channel, and keep the reply, the booking, and the follow-up together.

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