One Telegram for the team
The conversation is not trapped in one person's phone. Agents reply from the inbox, leave private notes, and transfer the thread.
Updated October 18, 2026
Telegram
Telegram, in the same inbox as the site
Customers already write to you on Telegram. Klientr puts those messages in the team queue, on the same contact as website chat and email.
Telegram is included on Starter, with website chat and email.
On this page
Telegram the whole team can answer
The person, not only the chat
The Telegram identity sits on the contact, with custom fields, hashtags, and visit history. A later email from the same person can be merged in.
Follow-through on the thread
Turn a promise into a task, book a service, or send a PayPal or Stripe charge without leaving the conversation.
How it works
Connect Telegram, then reply
Connect Telegram
Add the Telegram channel to the project. New messages open a conversation in the inbox.
Reply as the team
Answer from Klientr. The reply goes back to Telegram, and the transcript stays in the workspace.
Hand off the repeats
An exact FAQ match can send the saved answer back on Telegram, then hand the thread to a person when it should.
In the workspace
What stays on the Telegram thread
- Shared replies, files, and private notes
- The same contact as your other channels
- Tasks and bookings on the conversation
- FAQ answers sent back on Telegram
FAQ
Common questions
An agent writes in Klientr. The message is delivered back to the customer on Telegram, and both sides of the thread stay in the inbox.
Yes. The inbox is shared. Teammates can reply, assign the conversation, or transfer it.
Yes. Starter includes Telegram, website chat, and email.
More pages
The same workspace, from a different question.
Give every customer one place to land
Create a free workspace, connect a channel, and keep the reply, the booking, and the follow-up together.
No credit card · Your workspace, your data · Invite the team later