A queue for the public mention
Facebook, X, Threads, and Instagram mentions do not mix into private customer chats. Agents are notified when one arrives.
Updated October 18, 2026
Social mentions
Answer the mention where the team already works
Someone mentions the brand. The mention opens in Klientr, an agent writes the reply, and that reply is posted on the network.
Mentions are on Team, Business, and Studio. They stay in their own queue, apart from customer conversations.
On this page
Public mentions, separate from private chats
The reply goes back
The answer written in Klientr is posted on the original post or comment. You do not switch to each network to respond.
One brand account per network
Connect the brand account you want watched. Starter does not include these networks.
How it works
From the mention to a posted reply
Connect the brand
On Team or above, connect Facebook, X, Threads, or Instagram for the project.
Read the mention
New mentions open on their own page. The agent gets an alert.
Post the reply
Write it in Klientr. The reply is posted back on that network.
In the workspace
What the mentions queue does
- Facebook, X, Threads, and Instagram
- A queue separate from the customer inbox
- Alerts when a mention arrives
- Replies posted on the original post or comment
FAQ
Common questions
No. Mentions stay in their own queue. Customer conversations from website chat, messengers, and email stay in the inbox.
The agent writes it in Klientr. The reply is posted on the original post or comment on Facebook, X, Threads, or Instagram.
Team, Business, and Studio. Connect one brand account per network. Starter does not include these networks.
More pages
The same workspace, from a different question.
Give every customer one place to land
Create a free workspace, connect a channel, and keep the reply, the booking, and the follow-up together.
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