Updated October 9, 2026
How do you book an appointment from a customer chat?
When the customer asks for a time, create the appointment on that conversation. Choose the service, the provider, the duration, and the price there. The booking then stays next to the messages that requested the visit.
What you need before the chat
Define the service, who offers it, and the duration and price of that offering. Without that, the conversation has nowhere to put a real booking.
The team should share one calendar, so a time booked from chat is visible to everyone who delivers the visit.
What happens in the conversation
The customer asks on website chat, Telegram, email, or another connected channel. You book from that thread or from the contact, not from a second app that loses the original request.
A task for the visit, or a PayPal or Stripe charge, can stay on the same customer.
How this works in Klientr
Bookings are included on Starter, next to website chat, Telegram, and email. Each offering has a provider, a duration, and a price.
The appointment shows on the shared calendar and remains on the conversation that created it.