Short answers to the searches and questions that bring a team to a shared inbox. Each one starts with the answer, then the detail.
A shared inbox is one queue where a team reads and replies to customer messages together. Each connected channel appears in the same list. Anyone with access can answer, assign the conversation, or follow up, instead of keeping the chat in one person's private app.
Read the answerStore each channel identity on the same contact. A website chat, a Telegram message, and an email can then belong to one person. When the same person shows up as two contacts, merge them so the history stays in one place.
Read the answerConnect Telegram and email to the same workspace. New messages open in one queue, on the customer record. A teammate replies from that queue, and the answer is delivered back on Telegram or email, whichever the customer used.
Read the answerConnect the WhatsApp number to a shared inbox instead of leaving it on one phone. Teammates read and reply from the workspace. The customer still receives the answer on WhatsApp, in the same chat they started.
Read the answerYes, when the same people answer the site and your other channels. A visitor message should open in that queue, on the same contact, instead of in a separate chat tool that the rest of the team does not see.
Read the answerThe assistant checks an exact FAQ match, then answers from the help center. If it still cannot answer, a teammate replies. That reply is saved as a reusable answer, without the visitor's private details, so a later visitor with a similar question can be answered by the assistant.
Read the answerWhen the customer asks for a time, create the appointment on that conversation. Choose the service, the provider, the duration, and the price there. The booking then stays next to the messages that requested the visit.
Read the answerRead the mention in its own queue, separate from private customer chats. Write the reply there, and post it back on the original post or comment. The customer conversation stays in the inbox. The public reply stays on the network.
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