Updated October 8, 2026
Klientr vs Crisp
Crisp is a hosted chat workspace: a shared inbox, and on paid plans a help center, triggers, and Hugo, its AI. Klientr is a hosted inbox too, with Telegram on the free plan and a booking or a payment on the conversation. Crisp keeps email and several messaging apps on paid workspace plans.
| Topic | Klientr | Crisp |
|---|---|---|
| Best fit | Teams that answer, then book or charge, in one thread | Teams that want chat, a help center, and automation in one workspace |
| Channels | Website chat, Telegram, and email on the free plan. WhatsApp, Messenger, and Instagram on Team | The widget and a shared inbox on the free plan. Email, Messenger, and Telegram on a paid plan. WhatsApp and Instagram higher still |
| Price | Free for two teammates. Team is $39 a month, or $32 a month billed yearly | A price per workspace. Higher plans unlock more channels and seats |
| AI | An FAQ bot and Copilot, inside a monthly allowance | Hugo, which spends a credit allowance on paid plans |
| After the reply | Tasks, appointments, and a PayPal or Stripe charge | Triggers, a help center, and workflow tools on higher plans |
| Hosting | Hosted. No self-hosted edition | Hosted. No self-hosted edition |
Two hosted inboxes
Both products can start without a per-agent meter. Klientr Starter is free for two people and already includes Telegram, website chat, and email. That matters when customers write on Telegram before they write email.
Crisp is built around the website conversation and the tools beside it. Messaging apps are part of the product, and Crisp sells the wider set on higher workspace plans. The free plan is the widget and the shared inbox.
The inbox, or the visit that follows
A Klientr conversation can become an appointment. Services, providers, duration, and price live on the project calendar. A PayPal or Stripe charge can be sent in the thread, and paid, pending, canceled, or failed stays on that customer.
Crisp spends that product surface on triggers, a help center, and Hugo. If the next step is an automated path inside the widget, Crisp is built for it. If the next step is a booking, Klientr is.
What neither description should hide
Klientr has no campaign builder and no co-browsing. Crisp is the better product when the widget, the bot, and the help center are the whole job.
Crisp is not the product to pick for a separate queue of public brand mentions. Klientr puts Facebook, X, Threads, and Instagram mentions on their own page, on Team and above.
Choose Klientr if
Telegram is a real channel on day one, and the chat should end in a booking or a payment.
Choose Crisp if
You want a workspace price that grows into triggers, a help center, and Hugo, and you can wait for messaging apps until a paid plan.
Written by Klientr. These pages describe how each product is shaped, not a score for support quality. The other company's plans can change. Klientr prices here are the published Starter and Team plans.