Updated October 8, 2026
Klientr vs Chatwoot
Both products put website chat and messaging apps in a shared inbox. Chatwoot is open source, so you can run it on your own servers or use Chatwoot's cloud. Klientr is hosted only. The difference in the product is what sits on the conversation: tasks, an appointment, and a PayPal or Stripe charge.
| Topic | Klientr | Chatwoot |
|---|---|---|
| Best fit | A team that wants the inbox hosted, with the follow-up on the same thread | A team that wants the source code or its own servers |
| Channels | Website chat, Telegram, and email. WhatsApp, Messenger, and Instagram on Team | Website, email, WhatsApp, Instagram, Messenger, Telegram, LINE, SMS, TikTok, and an API channel |
| Price | Free for two people. Team is $39 a month, or $32 a month billed yearly | Free to self-host. Chatwoot cloud is a separate plan |
| After the reply | Tasks, bookings, and in-thread payments | A help center, campaigns, and Captain for AI help |
| Brand mentions | A separate page for Facebook, X, Threads, and Instagram mentions, on Team | The inbox is the product. Public mentions are not a separate queue |
| Hosting | Klientr hosts the workspace | Self-host, or use Chatwoot cloud |
The same job, a different way to run it
If you want a shared inbox and you do not want to run servers, both clouds can do that job. Klientr includes Telegram and email on the free plan, with website chat.
Chatwoot's open-source edition is the reason many teams pick it. You can inspect the code, keep data on your machines, and add channels such as LINE, SMS, and TikTok that Klientr does not offer.
What happens after the customer writes
Klientr keeps the next step on the thread. Book a service with a provider, a duration, and a price. Send a PayPal or Stripe charge. Open a task on the contact. Copilot drafts from the messages already in the conversation, inside a monthly allowance.
Chatwoot is the inbox, the widget, and the help center, with Captain for agent help on its own product. The thread does not become a booking calendar or a payment.
What you take on if you self-host
A self-hosted Chatwoot needs a database, Redis, a worker, storage, backups, and upgrades. That is a fair trade when data residency, or cost at a high agent count, matters.
Klientr does not offer that trade. There is no self-hosted edition. You get the workspace, the interface in English, Spanish, Portuguese, French, German, and Turkish, and the limits of the plan you are on.
Choose Klientr if
You want hosting included, and you want bookings, payments, and brand mentions beside the inbox.
Choose Chatwoot if
You need to self-host, you want open source, or you need LINE, SMS, or TikTok.
Written by Klientr. These pages describe how each product is shaped, not a score for support quality. The other company's plans can change. Klientr prices here are the published Starter and Team plans.