Updated October 9, 2026
How can a team answer Telegram and email in one inbox?
Connect Telegram and email to the same workspace. New messages open in one queue, on the customer record. A teammate replies from that queue, and the answer is delivered back on Telegram or email, whichever the customer used.
Why the two channels split the team
Telegram often lives on one phone. Email lives in another inbox. The person who saw the Telegram message may never see the email that followed it.
A shared queue puts both in a list the team can open, assign, and search.
What the customer experiences
The customer keeps writing where they already are. They do not create an account in your workspace. The reply arrives back on Telegram or in their email.
The team still has one transcript, plus a private note when the reply should not be sent to the customer.
How this works in Klientr
Telegram and email are included on Starter, with website chat. An exact FAQ match can send the saved answer back on Telegram or email, then hand the thread to a person.
The Telegram identity and the email identity can sit on one contact. Merge the duplicate when you recognize the same person.